Frequently Asked

You just have to login to your user account and click on My Orders to view full order details and history.

If shop owner have provided functionality to customize the products. User have to open menu of the shop and click on Customize for item which you want to customize. You can change the products or add more products to item according to your choice.

All extra charges are taken by shop owner. Delivery is not taking any extra charges for online payment or online orders.

To customer, refund will be issue by shop owner only. Shop Delivery is not responsible for order cancellation or refund of the order.

Shop owner will get whole payment of orders placed through product Delivery.

You can join newsletter for upcoming offers and news. You can join newsletter of any shop from home page of respective shop. You have to enter your email id to join newsletter.

Kirana store Delivery is providing you facility to send your special request or notes to shop with your order. You can write your special notes at the time of providing information of your address and all.

Customer can change password of their panel by going to My Profile after login to their account. After changing the password of customer account customer can login to account using new password.

Customer should register themselves on Delivery if they are regular user of Delivery. They can register themselves on Delivery by few simple clicks. They to go to Login option on any Kirana Store and click on I am a New User.

owner can list out their kirana store pages of various social media too, so that customer can visit those pages. Customer can view link of social media page of Kirana Store from Vendor page. Customer have to go to vendor page and scroll down for social media page link of URL.

On Delivery every owner has their own admin panel from where owner can manage their store details. For login to admin panel of store, owner have to go to their vendor page. Owner have to click on the vendor Login to login in admin panel .

To improve performance of anything feedback of customer is very important. Delivery also providing facility to give your feedback to Kirana store. Just few simple clicks and your feedback will be recorded. Go to About page of any shop and Click on Add Reviews. Give your feedback and it will be display on particular Vendor page.

On Delivery customer can also provide rating to kirana store so that other customer will able to view those review. Go to any Vendor page and scroll down to view reviews/rating of that particular shop.

Searching your product from the Shop Menu. Delivery providing solution for this also. If you are interested in all the products in the menu list.

Searching your favourite products from whole menu is headache. If You are interested in the Shop Go to the shop menu and point out of the list.

To search shops in particular city is very simple with Delivery. All Shops listed in searched city will be display.

All orders can be viewed directly in your administrative panel.

In order to provide all customers with a great selection and to ensure on-time delivery of your meal, we request you to order bulk quantity at least 24 hours in advance.

Invoice Copy is sent via email & Text Message.

Order status in the order page to get the information about the delivery. Delivery Partner how to reach in the time and every status to show the order page.

Although, there is no pre-set limit in the order menu but we can make it functional as per your custom request.

OpenKirana store app go directly to Vendor sign up page and choose a plan to complete the sign up. For step-by-step instructions and next steps before or after sign up, see How to sign up as Vendor.

A Vendor may set a minimum order amount for free pickup and delivery. In that case, a Customer will be given the option to add additional items to meet the minimum amount or elect to pay the pickup and delivery fee.

Sign in and navigate to your account dashboard. Click on Products tab. On Products page, click on Add product and enter the requested information. Click Submit.

Of course! We understand for larger scale events having multiple Kirana store options is important. We do not recommend ordering from multiple Kirana store for small group orders because each shop is treated as an individual order with a delivery fee for each order.

We partner with top local store your team loves, from local landmarks to hidden hotspots. Our wide selection of shop allows you to choose from many product types. Best of all we’re always adding new ones, lookout for your new favorite Kirana store coming soon!

We are rapidly expanding throughout Lebanon and will hopefully be working with shop near you soon!

The login hours are flexible. You can choose to login anytime depending on your availability.

Once your registration is complete, our team will run a background check after which you can start delivering orders.

We will transfer your earnings on a weekly basis directly in your bank account. You can check your earnings in your app under the Payments section.

Any user on Delivery is eligible for a refund if you have placed a prepaid order but the shop cancels your order because of the unavailability of items on the menu. In that case, you will get a full refund of your order. The refund will get credited in the same manner as your mode of payment.

Delivery processes a refund to the mode of payment chosen by you. If you paid via cash, you will get the refund in your app wallet or bank account. You can get a refund if the Kirana store agrees. ... Once the Kirana store agrees, Delivery will give your money back.

The updated version of the Android and iOS app now allow people to pay via credit cards, debit card and other net banking options. The option to make online payments is currently available only in select store. The company, it seems, has partnered with PayPal to enable online payments.

The updated version of the Android and iOS app now allow people to pay via credit cards, debit card and other net banking options. The option to make online payments is currently available only in select shop. The company, it seems, has partnered with PayPal to enable online payments.

Currently, when our users tip their delivery partners, it only reflects on their payout at the end of every week. ... Moreover, we are also looking to enhance the user experience by giving our delivery partners an option of thanking our users for tipping them.

Currently, when our users tip their delivery partners, it only reflects on their payout at the end of every week. ... Moreover, we are also looking to enhance the user experience by giving our delivery partners an option of thanking our users for tipping them.

Under the new system , product-delivery ECOs will be responsible for paying GST. At present, it is the shop that is paying. The government has already clarified that this is no new tax and there will be no implication for customers. The rate of tax will continue to be 5 per cent

You are not delivering customer's order of product when you claim you will. ... After a lot of hardships I was able to contact Delivery through their chat support platform & they ensured me the refund of my money which I already paid them while placing online product order.

75 cashback as Delivery Credits will expire after 7 days from the date of order placement.

Tamper-resistance is more self-explanatory, it is packaging that is designed to resist access to the product contained within the package. There are many ways to provide product security through TRP.

Product packaging is vital for protecting product against external microbes and bacteria. It can also help preserve product and ensure it doesn't spoil. After product packaging is removed, the shelf life of a product is greatly reduced.

The primary purpose of packaging is to protect its contents from any damage that could happen during transport, handling and storage. Packaging retains the product intact throughout its logistics chain from manufacturer to the end user. It protects the product from humidity, light, heat and other external factors

The entire product packaging supply chain works to ensure that their products are safe and suitable for use in contact with Product. Manufacturers, from chemical companies to finished packaging material suppliers and shop companies are obligated to ensure the legal compliance of the packaging materials that they sell and use. These companies work with FDA to ensure that all materials have the necessary premarket approvals, and that they are produced and maintained under safe and sanitary conditions.

The materials surrounding your product serve several purposes, such as, protection and preservation, but must do so without compromising the quality and sanitation of the product itself.

FSSAI license number is a 14-digit number issued to registered; it comprises of five sections, each of them providing different information about the product business operator. The aforementioned indicator has to be affixed on the package of the product, added with the FSSAI logo.

The main work of Delivery is to suggest local and nearby shop to users and receive orders from them. Users can place orders from their favorite shop based on ratings and reviews shared by previous customers.

Delivery charges commissions from partners for listing on its app and delivering product... Customers also pay for packaging charges on select orders, which again are passed through to partners. Tips paid by customers (if any) are also passed to delivery partners. Delivery also earns advertisement revenue.

One person can sell Home product online on Delivery but he requires some essential things that are mentioned below. To work as a business, you must have to register for a company. You can register for any company (LLP, Partnership firm, or One Person Company) and start selling home product online.

Any major change in delivery address is not possible once you've already placed an order. However, if your new address is nearby, you can check with the delivery executive for assistance.

You can now choose an image from your phone's gallery or tap the use camera button and click a new picture as per the Delivery guidelines.

To create a Combo, go to Ordering → Combos. Click on Add Combo.

FSSAI certificate (application no. if FSSAI is not present), PAN Card, GST certificate (if applicable)

It's recommended you update your shop's menu at least once a year. If you're a more seasonal establishment, then you might swap out new prodcut offerings for the season as many as four times a year. Upgrading the menu annually or more than once a year is a good way to control product costs.

Among the reasons kirana store like to change their menus is not only to offer many products ~ it also helps partner to push the culinary envelope and flex their culinary muscles. ...

You can use your and Delivery fleet simultaneously to increase the network of your delivery radius. Also, our delivery fleet delivers orders in minimum possible time, a key factor leading to increased customer satisfaction.

Creating a Kirana store page on Delivery is free of cost. You can maintain your page by replying to reviews and do a lot more without any charges.

Create a Delivery review listing. Visit Delivery add Kirana store page. ... Submit request for Delivery Partner Registration. ...

Delivery boy currently charges a commission fee of 7% of the total orders from the shops under its product ordering business. This does not include delivery and payment gateway charges.

Delib Delivery Partners are independent contractors, who are required to pick up products ordered by customers from shops and deliver to customers. Delivery Partners use their own vehicles (Bike/Cycle) to deliver orders to Delivery customers.

You must be at least 18 years old. Android phone of version 6.0 or higher with at least 2GB of RAM. A two-wheeler that meets all applicable law and safety requirements. Driving License, Registration Certificate (RC) and Insurance Certificate. Address proof. A valid PAN (Permanent Account Number) Card. Bank Account proof.

The login hours are flexible. You can choose to login anytime depending on your availability.

Once your registration is complete, our team will run a background check after which you can start delivering orders.

You will be working on an earn per delivery model, you will earn for each delivery you make. For more information about this, call on helpline number

We will transfer your earnings on a weekly basis directly in your bank account. You can check your earnings in your app under the Payments section.

As a Delivery Partner you will be provided with personal accidental life and health insurance. This provides insurance coverage against injuries and protects you against financial cost in the unfortunate event of an accident.

Mentioned the detailed mandatory code of conduct in the joining agreement.

To register, please fill in your personal details, upload your identity proof, bank details, and your choice of the serviceable locality. Once your documents are verified, you can start delivering from the next day itself. The onboarding process takes only two days.

Our onboarding programme includes facilitator training on our ‘See it, Name it, Do it’ model and other key skills, an online platform induction and programme briefings covering everything Delivery Partners and facilitators need to know.

Provide Great Service. Outsource Delivery Drivers. Proper Address and Client Communication. Focus On Packaging.

Online Product ordering gives customers the freedom and choice to place an order at virtually any time, from anywhere, saving the time and resources typically spent on travelling to pick up a meal. It also gives the customers the advantage of reordering the favorite order in the easiest and hassle-free manner.

Received Product should have the correct color, texture, and odor. The packaging of delivered products must be intact and clean and it must protect product from contamination. There should also be no sings of pests or dampness. Products should be correctly labeled and contain the correct documentation.

Revolved around late deliveries, incorrect orders being delivered, orders not being delivered at all, rude customer service, cold product being delivered, and the driver requiring a lot of guidance to find the delivery location

Ordering occurs at the app where the menu of a shop is uploaded. Customers select the product and make payments (some providers also offer cash on delivery). Once the amount goes through, the shop is notified about the request, and they can confirm or reject the order.

Select product from the list in the shop menu.